Before My Family Recognized the Emergency, Lifeline Came to the Rescue

By Pam Gennings

A recent blog post on our website Don’t Slip and Fall: Steps to Staying Safe encouraged readers to learn more about Lifeline Emergency Response if they, or a loved one, were at risk of falling. Recently, my family personally experienced the benefits of Lifeline. I am sharing our story to encourage those who are at risk of falls to consider Lifeline.

My sister-in-law Kathleen is 80 years old and has had Lifeline for a few years. She lives with her daughter Becky, but Becky can’t be available all the time.

Because of some health issues, our family encouraged Kathleen to get Lifeline for a sense of security when she was home alone. Thankfully, even after Becky retired and was able to be home more, Kathleen kept her Lifeline.

A few days ago, Kathleen got up at 4 a.m. She entered the bathroom and fell, cutting her hand and chin. Due to blood thinner medication, she started bleeding heavily. Kathleen called for Becky who was asleep in her downstairs bedroom. Becky could not hear her. Fortunately, Kathleen had her Lifeline button around her neck, and she pressed it.

Lifeline called Becky’s cell phone, but it was turned off. Unable to reach Becky, Lifeline called a neighbor who not only answered, but also had a key to Kathleen’s house.

When the neighbor entered, she found Kathleen on the floor, bleeding and saying her leg hurt. She quickly went downstairs to wake Becky. Unable to get Kathleen off the floor, they called 911.

Paramedics arrived and took Kathleen to the hospital where she received stitches in her hand and found out she had broken her hip.

Without Lifeline Emergency Response, Kathleen could have been on the floor for several hours suffering in pain and bleeding. Our family is so grateful for Lifeline. Becky is also upgrading her mother’s basic Lifeline service to include AutoAlert that detects a fall and automatically calls for help.

What happened to Kathleen could happen in any family. If you, or someone you know, are at risk of falling I encourage you to learn more about Oxford’s Lifeline Emergency Response System.