How to Choose the Best, Most Qualified Home Care Agency

Choosing someone to provide help at home is one of the most important decisions you will make. Not only are you choosing a care provider, but you are also choosing someone to come into your home or the home of a loved one. Home care services should help provide support and relief, not add to your worries with unexpected costs or unsatisfactory care.  To help you determine which home care agency is best for you, we’ve listed key guidelines to consider.

Access to Care: Many people don’t always realize there are many home care services available to help you or a loved one improve quality of life and stay safe and independent at home. That’s why it is important to choose a home care agency that knows how to access these services and community resources for you. With these resources in front of you, the home care agency can then help pinpoint which services will be beneficial for you or your loved ones.

Range of Services: Since everyone’s health needs are different, it’s important to find an agency that offers a full range of services. This includes help at home with errands just a couple of days a week, to round-the-clock nursing care. A full-service home care provider can help you transition to various types of care, as they are needed, while tailoring services to meet your individual needs. This way you get the services you need, not just what the company offers.

Experience and Quality: Another factor to consider is the agency’s accountability for quality service. Ask if that agency is certified by the ACHC, or other accrediting organizations that also assure quality for hospitals. Ask about the training and support employees receive before they come into your home. Do the supervisors ever evaluate the employees while they are working at your home? Knowing the agency’s high standard for quality can give you peace-of-mind about the services you are receiving.

Qualified, Dependable Employees: Since caregivers will be coming into your home and working independently, it’s critical they have been thoroughly screened and that extensive background checks have been done. This includes a thorough interview, reference checks, Family Safety Care Registry checks, criminal background checks and drug testing. You will also want to ask if the employees are insured and bonded.

Payment Sources: There are many payment sources available for home care, and it is important to select an agency that understands and accepts all of them for your maximum benefit. Some of the sources include Medicare, Medicaid, Missouri Children’s Waiver, Insurance, Veteran’s Administration, Worker’s Compensation and private pay. Some agencies are also aware of free community resources available.

Home care services should help provide support and relief, not add to your worries with unexpected costs or unsatisfactory care. Hopefully with these guidelines, you have more confidence in choosing the best home care agency for you, or your loved ones. To learn about the home care services offered by Oxford HealthCare, call one of our Care Coordinators today at (417) 883-7500 or (800) 749-6555.